This Starbucks Service Is Causing Chaos at the Chain
According to Business Insider, employees say the mobile app technology allows too many orders at once. Barista Sarah Ann Austin from North Carolina
Former barista Nat El-Hai reported her store was "chronically understaffed" and had trouble processing orders (including drive-thru),
Starbucks employees can't turn off smartphone ordering, which puts a lot of strain on them during peak hours. During busy periods,
Baristas say many consumers don't follow the app's projected pickup time after placing mobile orders. El Hai claimed some customers order on the way to Starbucks
However, some orders are thrown out after a lengthy time, generating irritation when buyers eventually claim them.
Earlier this month, Starbucks declared a scarcity of key components that is putting 25 menu items on "temporary hold." Baristas say the app makes problems
Starbucks told Business Insider the app works fine: "Stores turn it on and off based on what is available. This is factual and lists what's available."
Recent barista complaints have focused on the rise in customisable and "viral" cocktail requests. Starbucks customers are ordering off-menu things they saw on TikTok
A barista told Business Insider that clients order "drink combinations that not only aren't intuitive but also just don't make sense."